Shipping, Returns and FAQ


Shipping Charges

Call 1-866-389-7299 or 403-253-7299 for details

Shipping Policy

Orders received before 12:00 pm are shipped and delivered same day within Calgary, depending on stock availability.  Contact us for more details.

Orders being shipped outside of  Calgary are shipped same day if orders are received before 2 PM, depending on stock availability.  Contact us for more details.


How Do I Return Merchandise?

Call 1-866-389-7299 or 403-253-7299 for a return authorization


Placing an Order

How to Place an Order

PAXX Industrial Supply Ltd. accepts orders via:

Paying for Your Order

PAXX Industrial Supply Ltd. accepts the following forms of payment:

  • PAXX Account, net 30 days, subject to credit approval
  • Visa
  • Mastercard
  • Cheque

Get a Quote

To obtain a quote please call us at 1-866-389-7299 or 403-253-7299

PAXX Account Info

Opening a New Account

To open a new account please call us at 1-866-389-7299 or 403-253-7299 or download a Credit Application

Security/Privacy Information

Security/ Privacy Statement

PAXX Industrial Supply Ltd. is committed to safeguarding your privacy online. Please read the following statement to understand how your personal information will be treated as you make full use of the PAXX Industrial Supply Ltd. Web site. The PAXX Industrial Supply Ltd. Web site is owned and operated by PAXX Industrial Supply Ltd.

If you have any questions regarding our privacy statement, please feel free to contact us by e-mail at

Gathering of Information

Voluntary Submission

PAXX Industrial Supply Ltd. does not collect personally identifying information about any individual PAXX Industrial Supply Ltd. Web site user except when knowingly provided by such individual. For example, we may ask you for information when you register for a contest or survey or to receive a newsletter. You always have the option not to provide the information we request. If you choose not to provide the information we request, you can still visit most of the PAXX Industrial Supply Ltd. Website, but you may be unable to access certain options and services.


A cookie is a data file that certain Web sites write to your computer's hard drive when you visit such sites. A cookie file can contain information, such as a user identification code, that the site uses to track the pages you have visited. PAXX Industrial Supply Ltd. uses cookies solely to track user traffic patterns throughout the PAXX Industrial Supply Ltd. Web site. We use this data on an anonymous basis and we do not correlate this information with personal data of any user.

Most Web site browsers automatically accept cookies, but you can usually change your browser settings to display a warning before accepting a cookie, or to refuse all cookies. However, if you choose to disable the receipt of cookies from our Web site, you may not be able to use certain features of the site.

Browser Level Information

PAXX Industrial Supply Ltd. Web servers automatically collect information about a site user's IP address, browser type and referrer by reading this information from the user's browser (information provided by every users browser). This information is collected in a database and used--in an aggregated, anonymous manner--in our internal analysis of traffic patterns within our Web site. This information is automatically logged by most Web sites.

Use of Information

Our primary goal in collecting user information is to enhance your experience on our Web site. We achieve this goal by, among other things, providing interactive communications such as our electronic newsletters to the e-mail address that you provide to us, and developing future editorial content based on your interests. To develop content targeted to your interests, we use aggregated user information to determine which areas of our Web site users prefer based upon traffic to those areas. We do not track what individual users read, but instead how well each page or content area performs overall.

PAXX Industrial Supply Ltd. may also disclose information about our users when we believe, in good faith, that the disclosure is required by law.

When you are on an area of PAXX Industrial Supply Ltd. and are asked for personal information, you are sharing that information with PAXX Industrial Supply Ltd. as well as business partners and vendors providing hosting and other services for PAXX Industrial Supply Ltd. If you do not want your information to be shared, you can choose not to allow the transfer of your information by not using that particular service. These parties, as well as advertisers who contract directly with a third-party service to serve their advertisements, may set their own cookies.

In addition, any personally identifiable information provided by our users as part of an advertiser promotion online may be provided directly to advertisers.

Please be aware that PAXX Industrial Supply Ltd. sponsors, advertisers or Web sites that have links on our site may collect personally identifiable information about you. The information practices of those parties and Web sites linked to PAXX Industrial Supply Ltd. are not covered by this privacy statement. PAXX Industrial Supply Ltd. users should also be aware that, when you voluntarily disclose personal information in chat areas or bulletin boards, that information may be collected by others and may result in unsolicited messages from others.

Kids under 13: Do not send any information about yourself to us--including information such as your name, address, or e-mail address. We do not knowingly collect personally identifiable information from children under 13. In the event that we learn we have collected any personal information from a child under the age of 13 without verification of parental consent, we will delete that information from our database as quickly as possible.


PAXX Industrial Supply Ltd. respects the privacy of its readers and shall not disclose, distribute or rent its e-mail subscriber newsletter list to any third party, nor shall it permit anyone else to do so.

How to Contact Us

If you have any questions regarding our privacy statement, please feel free to contact us by e-mail at:

This statement may change from time to time, so please check back periodically.